Pegasus Mail & Mercury

Just FYI: Since IERenderer is now part of the official Pegasus Mail distribution (4.61 and later) it cannot be installed separately on previous versions anymore (due to some interface changes). It's still available as a separate download, though, as I will (need to) continue providing fixes and adjustments in time as required. A reason for already doing so just now is the imminent release of IE 9 as I didn't want to delay the current Pegasus Mail release any longer. IOW: After installing Pegasus Mail 4.61 it might be a good idea to update IERenderer once again (it also fixes some issues not related to IE 9).

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Michael

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PGP Key ID (RSA 2048): 0xC45D831B
PGP Plugin for Pegasus Mail: <http://www.pmpgp.de/pmpgp/>
S/MIME Certificate Fingerprint: 26 5c a3 60 02 c6 e3 8a 75 70 d5 6a 67 ff d3 8d b0 b5 5e 5b

Hello,

I have a problem of setup IERenderer. During install/uninstall of "Pegasus Mail HTML Renderer 2.4.0.2" I keep getting the message (in German)

Das Setup hat entdeckt, dass Pegasus Mail zur Zeit ausgeführt wird.
Bitte schließen Sie jetzt alle laufenden Instanzen, und klicken Sie auf OK um fortzufahren, oder auf "Abbrechen" um zu beenden.

It means something like:
The setup has found, that Pegasus Mail is running at the moment.
Please close all running instances and press OK to continue or Cancel to end the setup.

I made sure, that Pegasus Mail is really not running, but did not succeed. I tried on a client with Windows 7-64 bit and on a Client with XP SP3

We use Pegasus in a central installation and our clients start the program directly from the server. Now I would like to distribute the new version of IERenderer to this program folder, but I am unable to extract the files from the setup. What can I do? 

konus:

We use Pegasus in a central installation and our clients start the program directly from the server. Now I would like to distribute the new version of IERenderer to this program folder, but I am unable to extract the files from the setup. What can I do?

Ensure that none of the clients runs Pegasus Mail - and it might be a good idea to run the setup directly on the server if you keep getting errors: The setup actually checks whether it has write access to WINPM-32.EXE which you'd probably never get from a client machine. If you just need to update an existing install of IERenderer there's a tool available for extracting its setup at Sourceforge: Please do not use it for an initial install of IERenderer as this will almost certainly fail if you don't know exactly how to do it.

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Michael

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PGP Key ID (RSA 2048): 0xC45D831B
PGP Plugin for Pegasus Mail: <http://www.pmpgp.de/pmpgp/>
S/MIME Certificate Fingerprint: 26 5c a3 60 02 c6 e3 8a 75 70 d5 6a 67 ff d3 8d b0 b5 5e 5b

The following problem occurs with Pmail 4.61 (french version)/IERenderer 2.4.2.1 installed on Windows 2003 Server. Everything was running fine until version 2.4.1.0 of IERenderer. We upgraded to version 2.4.2.1 and now at each PMail startup we get a Runtime Error 216 with a message saying that an error occurs when loading IERenderer extension. The only solution to bypass the problem was to rename IERenderer.fff, IERenderer.ffr and IERenderer.dll.

Can you help ?

Many thanks in advance.

PHR:

at each PMail startup we get a Runtime Error 216 with a message saying that an error occurs when loading IERenderer extension.

Does this happen on all clients or only a single one? It would be helpful if you could create a dump using my MiniDump extension: After installing it and starting Pegasus Mail you should launch PMDebug Snapshot after the above error message occurs: The so-named shortcut can be found in the Start menu group created by the MiniDump installer, the resulting dump file will be stored in the machine's TEMP directory either compressed into a CAB file or as a DMP file with a name looking like 2011-03-31#13-35-55-962.dmp. Please send it to beta-reports[at]pmail.gen.nz, for more details please read MiniDump's ReadMe file which can be accessed via the Start menu group as well.

BTW: How did you install the IERenderer update? Did you use the installer or just copy files - and if the latter which files did you copy?

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Michael

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PGP Key ID (RSA 2048): 0xC45D831B
PGP Plugin for Pegasus Mail: <http://www.pmpgp.de/pmpgp/>
S/MIME Certificate Fingerprint: 26 5c a3 60 02 c6 e3 8a 75 70 d5 6a 67 ff d3 8d b0 b5 5e 5b

Thanks for your answer. Some more informations about the problem.

PC Operating Systems is Windows XP Professionnal 32 bits (with Service Pack 3). Problem happens on all PC but not on the server (Windows 2003). PMail is installed on a shared directory on the server along with Mercury/32 version 4.72. Everything was running fine until the last IERenderer update.

IERenderer has been installed using the standard installer and not by copying files.

To provide you with a dump, weI have to wait next saturday for the users not to be at work !!

Best regards,

PHR:

To provide you with a dump, weI have to wait next saturday for the users not to be at work !!

Please drop me a personal email when you're going to do so (my address can be found in MiniDump's ReadMe file, e.g.). I'll also try to figure out something by comparing the sources later today.

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Michael

--
PGP Key ID (RSA 2048): 0xC45D831B
PGP Plugin for Pegasus Mail: <http://www.pmpgp.de/pmpgp/>
S/MIME Certificate Fingerprint: 26 5c a3 60 02 c6 e3 8a 75 70 d5 6a 67 ff d3 8d b0 b5 5e 5b

Another update is available:

15.05.2011, 12:00 (MST): Version 2.4.3.4

• applies a workaround for messages announcing an ambiguous version of UTF-16 encoding without providing a proper BOM;
• fixes and enhances MAILTO protocol and unlinked email address handling via direct click and/or context menu;
• fixes internal link handling when being used with IE 6 (mainly for W2K users);
• fixes a couple of user interface issues related to scaling.

Please download from http://community.pmail.com/files/folders/community_add-ons_for_pegasus_mail/entry24145.aspx.

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Michael

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PGP Key ID (RSA 2048): 0xC45D831B
PGP Plugin for Pegasus Mail: <http://www.pmpgp.de/pmpgp/>
S/MIME Certificate Fingerprint: 26 5c a3 60 02 c6 e3 8a 75 70 d5 6a 67 ff d3 8d b0 b5 5e 5b

Michael,

I installed this update and now Pmail keeps crashing on startup. I've sent you a minidump file.

Cheers!

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Steffan

Steffan:

I installed this update and now Pmail keeps crashing on startup. I've sent you a minidump file.

Thanks, Steffan, I'll get to you as soon as possible, for now I'll just disable any further donwloads.

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Michael

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PGP Key ID (RSA 2048): 0xC45D831B
PGP Plugin for Pegasus Mail: <http://www.pmpgp.de/pmpgp/>
S/MIME Certificate Fingerprint: 26 5c a3 60 02 c6 e3 8a 75 70 d5 6a 67 ff d3 8d b0 b5 5e 5b

idw:

Thanks, Steffan, I'll get to you as soon as possible, for now I'll just disable any further donwloads.

I've now uploaded a fixed version (fixing another crash condition as well) and re-enabled the download.

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Michael

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PGP Key ID (RSA 2048): 0xC45D831B
PGP Plugin for Pegasus Mail: <http://www.pmpgp.de/pmpgp/>
S/MIME Certificate Fingerprint: 26 5c a3 60 02 c6 e3 8a 75 70 d5 6a 67 ff d3 8d b0 b5 5e 5b

Thank you, Michael!

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Steffan

There's another update available:

22.05.2011, 19:30 (MST): Version 2.4.4.1

• implements an enhanced error handling avoiding (potentially crashing) exceptions in case of minor issues;
• provides French and Italian translations for recently added features.

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Michael

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PGP Key ID (RSA 2048): 0xC45D831B
PGP Plugin for Pegasus Mail: <http://www.pmpgp.de/pmpgp/>
S/MIME Certificate Fingerprint: 26 5c a3 60 02 c6 e3 8a 75 70 d5 6a 67 ff d3 8d b0 b5 5e 5b

Please check this thread for my reasons to release another short term update.

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Michael

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PGP Key ID (RSA 2048): 0xC45D831B
PGP Plugin for Pegasus Mail: <http://www.pmpgp.de/pmpgp/>
S/MIME Certificate Fingerprint: 26 5c a3 60 02 c6 e3 8a 75 70 d5 6a 67 ff d3 8d b0 b5 5e 5b

There's another update available providing several fixes of issues recently reported to the support forum (or elsewhere), please check the version history for details.

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Michael

--
PGP Key ID (RSA 2048): 0xC45D831B
PGP Plugin for Pegasus Mail: <http://www.pmpgp.de/pmpgp/>
S/MIME Certificate Fingerprint: 26 5c a3 60 02 c6 e3 8a 75 70 d5 6a 67 ff d3 8d b0 b5 5e 5b