Pegasus Mail & Mercury

Hi Michael,

running PMail 4.62 and then first updating LibTidy.dll and then installing IERenderer 2.4.7.2, PMail won´t start anymore. All i see is the splashscreen and nothing else happens.

Running Win7 Ultimate 64bit and IE 9.0.8112.16421 64bit Edition.

 Any suggestions?

thx ralf

bitseeker:

All i see is the splashscreen and nothing else happens.

Please install the MiniDump extension, launch Pegasus Mail until it "hangs" and finally start PMDebug Snapshot from MiniDump's Start menu group. Since you won't be able to send the resulting report without successfully launching Pegasus Mail you either need to (temporarily) remove all CNM files from your new mail directory before starting Pegasus Mail again (assuming you're using preview mode) or revert to the original 4.62 install (Pegasus Mail's English installer can be opened with most ZIP archivers for extracting single files so you don't need to run it, especially since it won't override a newer IERenderer.dll). If the issue is caused by IERenderer you may also uninstall the renderer using the proper Windows software uninstall screen (via control panel).

Please create a MiniDump report first in any case since I need to know what exactly is causing this. You may also submit the resulting file via web mailer to beta-reports [at] pmail.gen.nz: The dump file is created in your machine's TEMP directory (usually something like C:\Users\[UserName]\AppData\Local\Temp) and looks like this: 2011-12-20#13-47-20-609.dmp or 2011-12-20#13-47-20-609.cab (the compressed version, if it isn't compressed (DMP extension) please ZIP it up). BTW: I'd like to investigate this issue ASAP because of the (very) imminent v4.63 release.

Hi Michael,

i sent you the minidump file.

Merry chrismas to all and have a nice end of 2011 and good luck in 2012.

bitseeker

bitseeker:

i sent you the minidump file.

Where did you send it? It didn't arrive neither in the beta-reports account nor in my personal email account (avoid using the latter because of very strict spam rules).

idw:

(avoid using the latter because of very strict spam rules).

 I was using a info@... address, which was rejected

<beta-reports@pmail.gen.nz>: host hera.pmail.gen.nz[192.156.225.8] said:
550 We
    cannot accept mail from info@ addresses - please try sending from
another
    address. (in reply to MAIL FROM command)

 sent from another account ...

Hello!

idw:

There's another update available providing several fixes of issues recently reported to the support forum (or elsewhere), please check the version history for details.

> BTW: If you'd like to get the (Delphi) source code please let me know!

> 13.12.2011, 17:30 (MET): Version 2.4.7.2

I'm using Pegasus Mail 4.41 with IERenderer 2.3.0.3 (under Windows XP x86). I'm curios if it is possible to make version 2.4.7.2 compatible with old PMail 4.41?

Thanks, Roman

modicr:

I'm using Pegasus Mail 4.41 with IERenderer 2.3.0.3 (under Windows XP x86). I'm curios if it is possible to make version 2.4.7.2 compatible with old PMail 4.41?

No, this won't happen, sorry.