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cannot uninstall Renderer

Last post 11-03-2011, 20:01 by idw. 1 replies.
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  •  11-03-2011, 16:12

    • paulaE is not online. Last active: 11-03-2011, 23:37 paulaE
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    cannot uninstall Renderer

    I just installed Pegasus Mail v4.62 for Windows 2000/XP/Vista/Win7 (Nov. 3, 2011)


    And immediately needed to uninstall it.


    I went to the "Control panel/Add or Remove Programs", where there were 2 entries, one for pegasus mail and one titled "Pegasus Mail HTML Renderer 2.4.5.18"; I clicked to remove the email program and it was removed.

    Then, in control panel, I clicked to remove "Pegasus Mail HTML Renderer 2.4.5.18" and I received an error window: "Cannot find WINPM-32.EXE - setup aborted!".

    I  used the windows search program to search for WINPM-32.EXE (including system and hidden files and folders. It doesn't appear to be on my hard drive.

    But the entry "Pegasus Mail HTML Renderer 2.4.5.18" remains in my control panel.

    I also tried a a hard drive search (files and folders) for "pmail" and found
    C:\WINDOWS\Prefetch\PMAILW32-462.EXE-0C6F15B1.pf (dated today) and wonder if I should delete that file.

    In fact, in that windows directory there are a bunch of files, dated today, that seem suggestive of Pmail, such as
    SETPMDEFAULT.EXE-0BEA97E4.pf
    IERENDERER.TMP-2F415623.pf
    IERENDERER.EXE-1C82BC9E.pf
    Should any of these be deleted?

    How can I get the Renderer entry out of my control panel/add or remove programs, and how can I be certain Pegasus is completely uninstalled?

    Many thanks for any assistance.



  •  11-03-2011, 20:01

    • idw is not online. Last active: Sat, Sep 22 2018, 10:21 idw
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    Re: cannot uninstall Renderer

    paulaE:
    I just installed Pegasus Mail v4.62 for Windows 2000/XP/Vista/Win7 (Nov. 3, 2011)

    And immediately needed to uninstall it.

    No need to panic, would you mind to tell us why?

    paulaE:
    I went to the "Control panel/Add or Remove Programs", where there were 2 entries, one for pegasus mail and one titled "Pegasus Mail HTML Renderer 2.4.5.18"; I clicked to remove the email program and it was removed.

    Then, in control panel, I clicked to remove "Pegasus Mail HTML Renderer 2.4.5.18" and I received an error window: "Cannot find WINPM-32.EXE - setup aborted!".

    I  used the windows search program to search for WINPM-32.EXE (including system and hidden files and folders. It doesn't appear to be on my hard drive.

    Certainly, you already removed this file (Pegasus Mail's main executable) with the previous uninstall command. Doing it the other way round would have avoided this.

    paulaE:
    But the entry "Pegasus Mail HTML Renderer 2.4.5.18" remains in my control panel.

    Does the directory you installed Pegasus Mail to still exist (typically C:\PMAIL)? If so you may want to remove it including all remaining contents which might include any emails retrieved with Pegasus Mail, but it'll certainly removed IERenderer as well - but not the Registry entry responsible for displaying in your Control Panel view. For doing so you need to remove the Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{A9F5E1E1-1281-4862-90B4-6CF8E6AF83CE}_is1 (depending on the Windows version you use you may need to omit the "Wow6432Node" section which only exists on 64-bit Windows). Be extremely careful with modifying the Registry, though, it may completely hose your system if doing something wrong: It might be a good idea to create a system restore point before trying - unless you're experienced enough to know what you're doing.

    paulaE:
    I also tried a a hard drive search (files and folders) for "pmail" and found
    C:\WINDOWS\Prefetch\PMAILW32-462.EXE-0C6F15B1.pf (dated today) and wonder if I should delete that file.

    In fact, in that windows directory there are a bunch of files, dated today, that seem suggestive of Pmail, such as
    SETPMDEFAULT.EXE-0BEA97E4.pf
    IERENDERER.TMP-2F415623.pf
    IERENDERER.EXE-1C82BC9E.pf

    Should any of these be deleted?

    These are so-called "prefetch" files which allow Window to launch frequently used applications faster, they are maintained by Windows and I don't know whether outdated ones will be removed automatically or not, doing an Internet search would probably reveal it.


    Michael

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